Matterport

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FREQUENTLY ASKED QUESTIONS

  • What is a Matterport Space?

    The matterport system creates traversable telepresence experiences of real world environments which can be run natively on gyroscopic smartphones or any VR headset.

  • What is the Matterport 3D Media Platform?

    Matterport offers an innovative end-to-end 3D media platform for you to easily capture, edit, and share 3D models of real world places.

  • How do I create a Matterport Space?

    Creating a Matterport Space from a real-world property is easy:

    1. Place the Matterport Pro 3D Camera in evenly spaced positions throughout the space. You will use the Matterport Capture app on your iPad to control the camera. When you press ‘Scan’ on the app, the camera will automatically rotate 360 degrees on the tripod. Each scan takes about one minute.

    2. See an instant preview of your Space on your iPad as you scan.

    3. When you are finished scanning, disconnect from camera’s WiFi network and connect your iPad to the internet (another WiFi network). Tap ‘Upload’ to send your scan data to Matterport Cloud for processing.

    4. Processing will begin automatically and typically takes several hours depending on how many scans you took. The finished Space can be shared online with a link or embedded directly on your website.

  • Is special lighting required?

    Because we use HDR (high dynamic range) photography to balance the dark and light areas of an image, no special lighting or lighting equipment is required. However, direct sunlight can interfere with data collection from the infrared sensor, so we suggest avoiding direct sunlight when possible.

  • How long does it take to scan a typical space?

    On average, it takes around 30 to 45 minutes to scan a space of 100 squared metres, and a space of 200 meters be optimally scanned in a space of 60 to 90 minutes.

  • Is Matterport working on new features and functionality?

    Yes, Matterport is always working on new innovations and advancements to help our customers get greater value from their platform and their Matterport Pro Camera. These can be innovations in hardware (the technology of capturing a location) or software (processing the raw data into a useful, realistic 3D Space).

    By offering a SaaS (software as a service) solution,  Matterport makes frequent updates to their infrastructure and code that benefits all of their customers. This enables them to make new functionality and bug fixes available to all of their customers without requiring them to purchase new hardware. New features and functionality are frequently backwards-compatible with Matterport Spaces that you have already created.

  • Is there a limit to the number of Scans in a Space?

    Spaces are currently limited to a maximum of 200 scans.

  • How large of an area can be scanned?

    For residential properties, 200 scans is sufficient to build Spaces up to approximately 930 square meters. The exact square footage will vary depending on the layout of the property and furniture.

  • Can I scan outdoors?

    Yes! The Matterport Pro 3D Camera can capture exterior spaces with 360° Views. 360° Views are spherical 2D panoramic images that users can view up, down, and all around. They can be accessed directly from your 3D tour, but are not aligned with the rest of your 3D model. Because direct sunlight can interfere with 3D data collection, we recommend using 360° Views for outdoor or sunny areas. Learn more about 360 degree views.

    Using 3D scanning outside (to create a path or capture actual depth geometry) is not supported. However, some Matterport users have had success scanning gardens and patios when there is no direct sunlight (such as at dawn or dusk).

  • How can I import a Matterport 3D Space into CAD software?

    You can download an industry-standard OBJ file, which will contain both the 3D mesh and textures.

    In addition Matterport is currently operating a beta program to extract point data from Matterport scans, with plans to debut this feature in the near future. This can be requested through us, or done directly on the Matterport website.

    For a sample OBJ file, download this zip file of the Golden Gate Park Visitors’ Center.

  • What is a Mattertag™ Post?

    Mattertag Posts are a great way to enhance your Spaces by providing additional information right when people need it. With Mattertag™ Posts you can anchor a short title and text description to any point in the 3D geometry. Think of them like signs in a museum. For real estate professionals, they’re a great way to highlight key features and upgrades in a property. For digital content creators, they can add context to an immersive storytelling medium.

  • Which browsers are compatible with Matterport 3D Showcase?

    Matterport 3D Showcase uses WebGL, the modern standard for 3D content on the web. On desktop computers, WebGL is supported by the latest version of Chrome, Firefox, Safari, and Internet Explorer. On mobile devices, WebGL is supported by Safari for iOS and Chrome for Android. To check if your browser supports WebGL, visit the WebGL test page.

  • How do I embed Matterport 3D Showcase in a website?

    Embedding a Space is straightforward and similar to embedding a YouTube video. Here is a sample embed code for a Matterport Space:

    <iframe width="853" height="480" src="https://my.matterport.com/show/?m=aSx1MpRRqif" frameborder="0" allowfullscreen></iframe>

    And here is the result:

  • Can Matterport Spaces be viewed on virtual reality systems?

    Yes! Matterport VR is currently available for free in the Oculus store for Samsung Gear VR. Anyone with a compatible Samsung phone and Gear VR can download the app and start exploring Matterport Spaces in VR today.

    A version is also available for Cardboard headsets in the Play Store for Android phones.

    Your Matterport Spaces can also be easily converted to virtual reality with Matterport CoreVR. Learn more about VR.

  • Can I create flythrough videos?

    Yes, you can easily create flythrough videos by using screen capture software like Camstudio or Quicktime. Simply run your screen capture program as you navigate through a Space in the Matterport Showcase.

  • Can I create floor plans from my Spaces?

    A Matterport Space, or a 3D Space, is a complete three-dimensional representation of a space. You can walk through and experience the Space as if you were actually there.

    Yes, you can order black-and-white Schematic Floor Plans for your Spaces for $36. An account administrator must enable this feature, then you can order directly from the Space Detail Page. Go here to learn more about Schematic Floor Plans.

Clips

PRICING

Residential Spaces

Residential Property lees than 81m²

R1500.00/scan

Includes:

  • < 81m²
  • 15-30 min Matterport Scan Session
  • 24 Hour Turn Around Time
  • 1 Year Free Hosting on Matterport.com
  • Customised branding
  • Social Media Integration

Residential property 81m² - 200m²

R15.00/sq.m

Includes:

  • 81m² – 200m²
  • 30-60 min Matterport Scan Session
  • 24 Hour Turn Around Time
  • 1 Year Free Hosting on Matterport.com
  • Customised branding
  • Social Media Integration

Residential property 201m² - 500m²

R14.00/sq.m

Includes:

  • 201m² – 500m²
  • 60-90 min Matterport Scan Session
  • 24 Hour Turn Around Time
  • 1 Year Free Hosting on Matterport.com
  • Customised branding
  • Social Media Integration

Residential property 501m² - 800m²

R13.00/sq.m

Includes:

  • 501 sq.m – 800 sq.m
  • 30-90 min Matterport Scan Session
  • 24 Hour Turn Around Time
  • 1 Year Free Hosting on Matterport.com
  • Customised branding
  • Social Media Integration

Residential property 801m² - 929m²

R12.00/sq.m

Includes:

  • 801 sq.m – 929 sq.m
  • 90-120 min Matterport Scan Session
  • 24 Hour Turn Around Time
  • 1 Year Free Hosting on Matterport.com
  • Customised branding
  • Social Media Integration

Residential property greater than 929m²

On Request Only

Includes:

  • Greater than 929m²
  • 60-90 min Matterport Scan Session
  • 24 Hour Turn Around Time
  • 1 Year Free Hosting on Matterport.com
  • Customised branding
  • Social Media Integration

Commercial Spaces

Commercial property lees than 81m²

R2500.00/scan

Includes:

  • < 81m²
  • 15-30 min Matterport Scan Session
  • 24 Hour Turn Around Time
  • 1 Year Free Hosting on Matterport.com
  • Customised branding
  • Social Media Integration

Commercial property 81m² - 200m²

R30.00/sq.m

Includes:

  • 81m² – 200m²
  • 30-60 min Matterport Scan Session
  • 24 Hour Turn Around Time
  • 1 Year Free Hosting on Matterport.com
  • Customised branding
  • Social Media Integration

Commercial property 201m² - 500m²

R25.00/sq.m

Includes:

  • 201m² – 500m²
  • 60-90 min Matterport Scan Session
  • 24 Hour Turn Around Time
  • 1 Year Free Hosting on Matterport.com
  • Customised branding
  • Social Media Integration

Commercial property 501m² - 800m²

R20.00/sq.m

Includes:

  • 501 sq.m – 800 sq.m
  • 30-90 min Matterport Scan Session
  • 24 Hour Turn Around Time
  • 1 Year Free Hosting on Matterport.com
  • Customised branding
  • Social Media Integration

Commercial property 801m² - 929m²

R15.00/sq.m

Includes:

  • 801 sq.m – 929 sq.m
  • 90-120 min Matterport Scan Session
  • 24 Hour Turn Around Time
  • 1 Year Free Hosting on Matterport.com
  • Customised branding
  • Social Media Integration

Commercial property greater than 929m²

On Request Only

Includes:

  • Greater than 929m²
  • 60-90 min Matterport Scan Session
  • 24 Hour Turn Around Time
  • 1 Year Free Hosting on Matterport.com
  • Customised branding
  • Social Media Integration

CONTACT

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